All answers to your questions about parcel delivery by Happy-Post UK

How to place an order on Happy Post

To make it easier for you to understand our services, whether you are a Parcel Shipper or Recipient, you will find the answers to the questions you may have below.

Still have questions? Check our help section.

Home delivery

  • What types of products can I have delivered to my home ?

All non-perishable, non-dangerous and legally permitted products. The perimeter of the parcel must be less than 1.5 meters (Length + Width + Height) and the maximum length must not exceed 1 meter.


  • Should I pay customs taxes ?

Since you are shipping a parcel out of the United Kingdom, customs charges may apply. These charges apply depending on the contents of your parcel.

  • Can I refuse my delivery ?

Yes, in this case the parcel is returned to the sender.

  • What precautions should I take during delivery ?

At the receipt of your order, it is important to make sure that your parcel has not been damaged during transport. This check must be done at the time of delivery and in the presence of the driver.

  • My parcel is damaged.

You must indicate your reservations on the delivery slip of the delivery person. Then, you must notify our customer service on the form or by e-mail at

If you want to submit a claim, you must complete a claim file by following the information described on the Parcel Compensation Claim page.



  • My email address / phone number has changed. What should I do to be informed at the right address, at the right number ?

Happy-Post receives notification information from the sender (e-merchant or individual), we invite you to communicate your new data to them. When you next order happens, this will enable us to inform you at the right address / number.

  • I have not been notified of the arrival of my parcel. Why ? 

The information sent by the sender (e-merchant or individual) to Happy-Post may be incorrect. We invite you to contact the sender and notify him of any change in your contact details.