Indemnity rules
Discover all the useful information on the compensation for your parcels out of UK
You have chosen not to extend compensation on the value of the goods transported
Without taking out an extension of compensation, be aware that in case of loss or damage to the integrity of your shipment (damage, missing, spoliation ...) a simple compensation may be paid to you.
Also note that no compensation will be due to you if Happy-Post can prove that it has not been held liable, in particular for damage resulting from a case of force majeure (unforeseeable, external and irresistible event).
Finally, the compensation paid is financially limited by several regulations and international conventions.
In case of loss or damage by our fault, we will refund you the lesser of £20 or the replacement value + transportation charges in case of loss/damage (under correct proof conditions through shipment tracking reference, declared value (as per export docs) and commercial invoice)
You have chosen the Happy-Post compensation extension
By choosing the compensation extension, you insure your shipment according to your choice of value of £50, £100 or £200. Reimbursement will be made on the basis of the value chosen, subject to proof of the value of the object transported.
The refund will be the value of shipment (as declared/commercial invoice proof) up to the liability extension purchased (£50, £100 or £200).
There are exclusions related to the negligence or fault of the sender. Also, in case of loss or damage to the integrity of your shipment, reimbursement is made on presentation of a purchase or replacement invoice.
In the event that the item has not been delivered, the subscriber (the sender) has 15 days, from the maximum delivery date provided, to register a case with Happy-Post customer service.
In the event of damage to the integrity of the shipment, the subscriber (the sender) has 48 hours after the delivery date to register a case with Happy-Post customer service on the grounds of "Parcel is damaged".
The following scnerios are provided as illustrations of compensation due in the various possiblities.
|
Declared Value |
Extenstion Taken |
Refund Amount |
|---|---|---|
|
£15 |
No |
£15 & transportation charge |
|
£25 |
No |
£20 & transportation charge |
|
£35 |
£50 |
£35 & transportation charge |
|
£75 |
£50 |
£50 & transportation charge |
|
£75 |
£100 |
£75 & transportation charge |
How do I make a complaint if I have subscribed to the Happy-Post compensation extension?
Procedure in case of non-delivery of the parcel
It is imperative that you contact Happy-Post customer service as soon as possible, who will look for your parcel.
Register a case with Happy Post customer service within 15 days of the maximum expected delivery date. You might be asked to submit a copy of the purchase, sale or replacement invoice.
In the event of delivery with material damage
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At the time of delivery, check the parcel as well as the inside of the parcel in front of the delivery person or the custodian and only sign the transport slip after having entered reservations specifying the type of damage suffered (breakage, wetness, tear, deep scratches, deformation, dent).
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Register a case with Happy Post customer service as soon as possible, which can then open an investigation.
Register the case with happy-post customer service within 48 hours of the day of delivery. You might be asked to submit a copy of the invoice for the purchase, sale or replacement of the 'damaged object and a copy of the transport slip mentioning the reservations.
Please keep your parcel and its packaging.